Technical Support Associate

Technical Support Associate

Company Website 
Company Name: Toner.lk
Industry: E-commerce / IT Services / Printing Supplies
Job Location: Colombo
City: Colombo
Postal Code: 00300
Region: Western Province
Gender: Not specified
Company Office Local Address: Toner.lk, Colombo, Sri Lanka
Contact Info: info@toner.lk
Email Address: info@toner.lk
Country: Sri Lanka
Job Type: Full-Time
Currency: LKR
Job Average Salary Rate: LKR 60,000 – 90,000 per month
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

About Toner.lk

Toner.lk, established in 2010, is Sri Lanka’s first online platform for printer supplies. The company focuses on providing reliable printer consumables with fast delivery and excellent customer service across the island.

Job Summary

Toner.lk seeks a Technical Support Associate to deliver efficient troubleshooting and customer support. The role requires strong technical skills, problem-solving ability, and a commitment to maintaining high service quality.

Responsibilities

• Provide troubleshooting assistance and technical support for customers.
• Support desktop computers and resolve related technical issues.
• Respond to customer inquiries with professionalism and efficiency.
• Deliver high-quality customer service through clear communication.
• Utilize analytical skills to identify and solve problems effectively.
• Collaborate with the team to maintain smooth operational support.

Qualifications

• Proficiency in Technical Support and Troubleshooting.
• Experience working with Desktop Computers and providing related support.
• Strong Customer Support and communication skills.
• Excellent Analytical Skills to identify and solve problems systematically.
• Ability to work collaboratively with a team in an on-site setting.
• Knowledge of printer and office equipment is a plus.
• Minimum high school diploma; a degree in IT, Computer Science, or related field is an advantage.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Technical Support Associate – Colombo only through the official careers website given apply link.

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Toner.lk is hiring a Technical Support Associate in Colombo. Join Sri Lanka’s first printer supply e-commerce platform to provide expert customer and technical support.