Team Leader Jobs in Colombo

Voice Operations Team Leader

Company website link 
Company name – Envoy Ortus
Industry – Information Technology & Services
Job Location – Colombo
City – Colombo
Postal Code – 00700
Region – Western Province
Gender – Not specified
Company Office Local Address – Colombo, Sri Lanka
Contact info – careers@envoyortus.com (recommended for general career inquiries)
Country – Sri Lanka
Job Type – Full-time
Currency – LKR
Job Average Salary rate – LKR 350,000 – 550,000 per month
Estimated based on market data for senior IT leadership roles in Colombo.

About Envoy Ortus

Envoy Ortus is a leading technology services provider in Sri Lanka, offering enterprise-level IT solutions across multiple domains including voice communications, networking, cloud infrastructure, and managed services. The company partners with global technology brands to deliver innovative and secure business technology solutions for clients worldwide.

Job Summary

The Voice Operations Team Leader will lead and manage a team of voice engineers to maintain and enhance enterprise-level voice communication systems. The role involves ensuring service reliability, implementing performance improvements, and overseeing upgrades for VoIP, PBX, and unified communication infrastructures.

Key Responsibilities

• Lead, mentor, and evaluate the performance of the voice engineering team.
• Oversee the operation, maintenance, and troubleshooting of enterprise voice infrastructure (VoIP, SBCs, PBXs, SIP trunking).
• Ensure service uptime and prompt issue resolution.
• Manage technical escalations and provide expert-level support when needed.
• Monitor and optimize voice system performance, security, and call quality.
• Implement and maintain QoS and bandwidth optimization strategies.
• Lead system upgrades, migrations, and new deployment projects.
• Collaborate with vendors, IT, and business units to ensure smooth project delivery.
• Maintain documentation, performance reports, and operational best practices.
• Serve as the key contact for all voice operations and support matters.

Qualifications & Experience

• Minimum 6+ years of experience in voice systems engineering, including team leadership experience.
• Expertise in Voice Session Border Controllers (SBCs).
• Deep understanding of VoIP protocols  SIP, RTP, H.323.
• Experience managing PBX systems (Cisco, Avaya, FreeSwitch, Microsoft Teams Voice, etc.).
• Familiarity with unified communications platforms and network configurations.
• Knowledge of QoS policies, SIP trunking, and VoIP troubleshooting.
• Strong analytical, leadership, and communication skills.

Disclaimer

This job listing is compiled from publicly available sources. We are not the employer. Please apply only through official channels or the company’s verified contact email.

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Join Envoy Ortus as a Voice Operations Team Leader and play a key role in driving enterprise communication solutions that power global business operations.