Support Desk Executive (Contract)

Support Desk Executive (Contract)

Company Website Link 
Company Name: Quess Lanka
Industry: Business Process Outsourcing (BPO)
Job Location: Colombo, Sri Lanka
City: Dematagoda, Colombo
Region: Western Province
Gender: All
Company Office Local Address: Orion City, Dematagoda
Email Address: hansi.ranasinghe@quesslanka.com
Country: Sri Lanka
Job Type: Contract
Currency: Sri Lankan Rupee (LKR)
Job Average Salary Rate: LKR 60,000 – LKR 90,000 per month.
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

Quess Lanka operates within the business process outsourcing sector, providing customer support and campaign management services. The company runs support desks for client promotions and offers from its Orion City office in Dematagoda.

Quess Lanka seeks a Support Desk Executive on a contract basis for its Dematagoda location. You will handle inbound and outbound calls about campaigns, resolve customer issues, update CRM records, and meet call targets while supporting marketing objectives.

Responsibilities

• Handle inbound customer calls related to Master Stroke offers, promotions, and services.

• Conduct outbound calls to inform customers about new campaigns, offers, and added benefits.

• Deliver clear, accurate information while ensuring customer issues are resolved efficiently.

• Accurately record and update customer interactions in the CRM system.

• Meet daily and weekly call targets while maintaining exceptional service standards.

• Work closely with marketing and sales teams to support ongoing campaign objectives.

Qualifications

• Education: GCE A/L or equivalent (Diploma in Customer Service/Marketing is an added advantage).

• Experience: Minimum 1 year in a customer service or call center role (preferred).

• Strong verbal communication skills in Sinhala & English (Tamil is a plus!).

• Excellent listening skills and a proactive approach to problem-solving.

• Ability to work under pressure and meet performance goals.

• Basic computer literacy and familiarity with CRM tools.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Support Desk Executive (Contract) (Colombo) only through the official careers website given apply link.

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Quess Lanka in Dematagoda seeks a Support Desk Executive. Handle inbound/outbound calls for campaign promotions and resolve customer issues. Requires A/L qualification and 1+ years of call center experience.