Lead – Student Administration & Support Services

Lead – Student Administration & Support Services

• Company website link

• Company name: Royal Institute of Colombo

• Industry: Education

• Job Location: Nugegoda

• City: Nugegoda

• Postal Code: 10250

• Region: Western Province

• Gender: Male / Female

• Company Office local Address: Not specified

• Country: Sri Lanka

• Job Type: Full-time

• Currency: LKR

• Job Average Salary rate: LKR 120,000 – 150,000 monthly
  Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

About Royal Institute of Colombo

Royal Institute of Colombo delivers quality education across schools, higher education, skill development, and online learning, maintaining excellence for over 50 years in Sri Lanka.

Job Summary

The Lead – Student Administration & Support Services oversees student administration, manages enrolment processes, coordinates with stakeholders, ensures data accuracy, and supports seamless academic operations at Royal Institute.

Responsibilities

• Attending to student letter requests (Ex. Visa, student confirmations, special request letters)

• Be the custodian for student recruitment from the registration (Post Application and aptitude test) point till the student is fully enrolled.

• Collaborate with the finance team and be the custodian in student communications with regard to payment reminders.

• Allocating classes as per the lecturing timetables communicated by the academic coordinators.

• Venue management during RIC events (Parking facility, and premises availability etc.) and doing proper communication to HOD and the relevant parties.

• Contributing to the enhancement of the admissions process through feedback and suggestions based on experience and industry best practices. involvement in implementing new technologies or strategies to streamline processes.

• Collaborating with other campus stakeholders, such as finance, academic coordinators, to facilitate a seamless transition for admitted students and address any specific needs

• Record and maintain timely and accurate information relating to registration and report effectively with the management for each enquiry/complaint and record timely follow-up actions.(Enquiries, visits, applications, withdrawals, starters, transfers, leavers, follow-ups, nature of complaints, to whom referred, status of complaint. And realign historical/manual data and synchronise with the system in a timely manner.)

• Ensure that student records, including personal information, course enrolments, and programs are accurate and up to date.

• Cascade information in a timely manner about student registrations to the Management, including the Head of Admissions, and Finance.

• Ensure data privacy and security of student records and admissions databases.

Qualifications

• Bachelor’s degree in Administration, Education Management, or related field (Master’s preferred).

• Minimum of 5–7 years’ experience in academic or student administration within the education sector.

• Proven leadership and team management experience.

• Strong understanding of academic regulations and student lifecycle management.

• Excellent organizational and administrative skills.

• Strong communication and interpersonal abilities.

• Proficiency in student information systems and MS Office tools.

• Analytical thinking and problem-solving skills.

• Ability to handle confidential information with integrity.

• High attention to detail and accuracy under pressure.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Lead – Student Administration & Support Services – Nugegoda only through the official careers website given apply link.

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Royal Institute of Colombo is hiring a Lead – Student Administration & Support Services to oversee enrolment, manage student records, and ensure seamless academic administration.