Junior Call Centre Associate for HNBGI

Junior Call Centre Associate for HNBGI

Company Website Link 
Company Name: HNB General Insurance (HNBGI)
Industry: Insurance
Job Location: Colombo, Sri Lanka
City: Colombo
Region: Western Province
Gender: All
Company Office Local Address: Colpity office
Country: Sri Lanka
Job Type: Full-time
Currency: Sri Lankan Rupee (LKR)
Job Average Salary Rate: LKR 50,000 – LKR 75,000 per month.
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

HNB General Insurance (HNBGI) operates as an insurance provider, focusing on customer experience and service improvement within the financial services sector.

HNBGI seeks a Junior Call Centre Associate to join its team at the Colpity office. You will handle customer communications, manage inquiries, and support campaigns to maintain a high-quality customer experience.

Responsibilities

• Handle inbound and outbound customer calls in a professional and friendly manner.

• Respond to customer inquiries, complaints, and requests efficiently.

• Support various campaigns and service improvement initiatives.

• Maintain accurate call records and ensure timely follow-ups.

• Deliver a consistent and high-quality customer experience.

Qualifications

• Excellent communication skills in English and Sinhala (Tamil will be an added advantage).

• Positive attitude with a customer-first mindset.

• Ability to work under pressure and as part of a team.

• Basic computer literacy and good telephone etiquette.

• Prior call centre or customer service experience will be an advantage.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Junior Call Centre Associate for HNBGI (Colombo) only through the official careers website given apply link.

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HNBGI seeks a Junior Call Centre Associate in Colombo. Handle customer calls, support campaigns, and maintain service quality. Prior experience is advantageous. Apply now.