Front Office Manager

Front Office Manager

Company Website Link 
Company Name: Cinnamon Hotels & Resorts
Industry: Hospitality / Hotels
Job Location: Kandy, Sri Lanka
City: Kandy
Region: Central Province
Gender: All
Company Office Local Address: Cinnamon Citadel Kandy
Country: Sri Lanka
Job Type: Full-time
Currency: Sri Lankan Rupee (LKR)
Job Average Salary Rate: LKR 180,000 – LKR 300,000 per month.
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

Cinnamon Hotels & Resorts operates as Sri Lanka’s largest hotel owner, with properties across Sri Lanka and the Maldives under John Keells Holdings. The group focuses on providing high-quality hospitality and guest experiences within its diverse portfolio.

Cinnamon Hotels seeks a Front Office Manager for the Cinnamon Citadel in Kandy. You will oversee daily front desk operations, train staff, handle guest feedback and complaints, and ensure adherence to established hotel standards and procedures.

Responsibilities

• Provide necessary training to all personnel working front desk operation to ensure guest satisfaction.

• Handle Guest Feedback, Social Media Reviews, and drive financial performance.

• Handle any guest complaints or contentious issues that cannot be settled directly by team members and provide necessary solutions.

• Assign duties to Front Desk Staff and observe performance to ensure adherence to Cinnamon Hotels & Resorts standards, hotel policies, and established operating procedures.

Qualifications

• Minimum of 5 years of work experience in a similar role in a hotel environment.

• Desire to provide an excellent guest experience in a fast-paced environment.

• Ability to identify and resolve problems by developing alternative solutions.

• Strong written and verbal communication skills.

• Decision-making skills.

• Organizational skills.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Front Office Manager (Kandy) only through the official careers website given apply link.

More Related Jobs Check Here

Cinnamon Citadel Kandy seeks a Front Office Manager. Oversee front desk operations, train staff, and handle guest feedback. Requires 5+ years of hotel management experience. Apply via the official portal.