Customer Support Assistant Jobs in Colombo

Customer Support Assistant – Qatar Airways, Colombo, Sri Lanka

Company website link  
Company name – Qatar Airways
Industry – Aviation / Airlines
Job Location – Colombo
City – Colombo
Postal Code – 00200
Region – Western Province
Gender – Any
Company Office Local Address – Qatar Airways Office, 21 Dharmapala Mawatha, Colombo 07, Sri Lanka
Contact Info – +94 11 247 9720
Email Address – info@qatarairways.com.qa
Country – Sri Lanka
Job Type – Full-time (On-site)
Currency – LKR
Job Average Salary Rate – LKR 180,000 – 250,000 per month
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

About Qatar Airways

Qatar Airways is a global leader in aviation, recognized for excellence, luxury, and innovation in air travel. The airline delivers exceptional passenger experiences worldwide.

Job Summary

The Customer Support Assistant at Qatar Airways handles passenger inquiries, booking assistance, and issue resolution, ensuring world-class service and customer satisfaction in Colombo.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate and timely information regarding flight schedules, reservations, and general inquiries.
• Address and resolve customer concerns and issues with a customer-centric approach.
• Assist customers in making, modifying, or canceling reservations.
• Collaborate with other departments to ensure seamless booking processes.
• Maintain accurate and organized records of customer interactions, transactions, and feedback.
• Generate reports to analyze customer trends and enhance service quality.
• Work closely with team members to achieve departmental goals and maintain a positive working environment.
• Collaborate with different departments to resolve complex customer issues.

Qualifications

• Demonstrated passion for delivering exceptional customer service.
• Strong interpersonal and communication skills.
• Ability to analyze and solve problems efficiently.
• Quick thinking and adaptability in resolving customer concerns.
• Proficient in managing multiple tasks simultaneously.
• Efficiently handle various communication channels.
• Accuracy in processing information and maintaining records.
• Thoroughness in addressing customer needs.
• Proven ability to work effectively in a team environment.
• Willingness to support colleagues in achieving shared objectives.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Customer Support Assistant – Colombo, Sri Lanka only through the official careers website given apply link.

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Apply now for Qatar Airways Customer Support Assistant role in Colombo  join a world-class airline offering exceptional service and global career growth opportunities.