Customer Support Agent

Customer Support Agent

Company Website Link: Information not provided in source.
Company Name: Quess Lanka
Industry: Business Process Outsourcing (BPO)
Job Location: Colombo, Sri Lanka
City: Colombo
Region: Western Province
Gender: All (Note: Night shifts applicable to males only per source)
Country: Sri Lanka
Job Type: Full-time
Currency: Sri Lankan Rupee (LKR)
Job Average Salary Rate: LKR 60,000 – LKR 100,000 per month.
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

Quess Lanka operates within the business process outsourcing sector, providing support services for global operations. The company focuses on customer support, coordination, and analytics across functions like live chat, import/export, and e-commerce.

Quess Lanka seeks Customer Support Agents for its Colombo team. You will handle customer interactions, coordinate operations, analyze metrics, or manage e-commerce activities based on assigned function, working 9-hour shifts that may include nights.

Responsibilities

• Handle customer interactions via social media platforms such as Facebook and WhatsApp (Live Chat Support).

• Work closely with internal teams and external customers to ensure seamless operations (Import/Export Coordination).

• Prepare reports, analyze performance metrics, and contribute to continuous improvement (Analytics & Reporting).

• Manage order processing, shipment handling, and other related activities (E-Commerce Coordination).

Qualifications

• 0–3 years of relevant experience (fresh graduates are welcome to apply).

• Excellent communication and problem-solving skills.

• Proficiency in MS Office; familiarity with CRM tools is an added advantage.

• Flexibility to work in 9-hour shifts, including night shifts (night shifts applicable to males only; shuttle service provided).

• Ability to work onsite for the first 6 months.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Customer Support Agent (Colombo) only through the official careers website given apply link.

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Quess Lanka in Colombo seeks Customer Support Agents. Handle live chat, coordination, analytics, or e-commerce tasks. Fresh graduates are welcome; night shifts applicable to males. Apply now.