Customer Service Jobs in Sri Lanka

Customer Service / Documentation Assistant – Imports and Exports

Company website link  
Company name – Foreway Logistics
Industry – Logistics and Freight Forwarding
Job Location – Colombo 03
City – Colombo
Postal Code – 00300
Region – Western Province
Gender – Not specified
Company Office local Address – No. 05, Alwis Place, Colombo 03, Sri Lanka
Contact info – +94 710 666 072
email address – lalith@forewaylogistics.com / info@forewaylogistics.com
Country – Sri Lanka
Job Type – Full-time
Currency – LKR
Job Average Salary rate – LKR 90,000 – 150,000 per month
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

About Foreway Logistics

Foreway Logistics is a top-tier Sri Lankan freight forwarding company offering end-to-end import and export solutions with efficiency, innovation, and global service excellence.

Job Summary

The Customer Service / Documentation Assistant handles import and export documentation, coordinates with clients and shipping agents, and ensures timely communication across departments.

Responsibilities

• Handle export and import documentation accurately and timely.
• Coordinate with customers, shipping lines, and agents for shipment updates.
• Prepare and verify Bill of Lading, invoices, packing lists, and other related documents.
• Manage customer inquiries and service requests efficiently.
• Maintain proper filing and record-keeping of all shipment documents.
• Support the operations and logistics team with necessary administrative tasks.

Qualifications

• Excellent communication and coordination skills (both written and verbal).
• Strong knowledge of MS Office and email correspondence.
• Ability to work under pressure and meet tight deadlines.
• Educational background in Logistics, Supply Chain Management, or Business Administration is an advantage.
• Fresh graduates with internship experience in logistics are encouraged to apply.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Customer Service / Documentation Assistant – Imports and Exports – Colombo only through the official careers website given apply link.

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Join Foreway Logistics as a Customer Service and Documentation Assistant in Colombo. Support export-import operations and ensure smooth logistics coordination daily.