Customer Service Executive (Fixed Term Contract)

Customer Service Executive (Fixed Term Contract)

Company Website 
Company Name: CAL
Industry: Financial Services / Investment
Job Location: Colombo
City: Colombo
Postal Code: 00100
Region: Western Province
Gender: Not specified
Country: Sri Lanka
Job Type: Fixed Term Contract / Full-Time
Currency: LKR
Job Average Salary Rate: LKR 80,000 – LKR 130,000 monthly
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

About CAL

CAL operates within Sri Lanka’s financial sector and delivers investment and advisory services across diverse markets. The company supports clients with innovative financial solutions that align with evolving industry needs while maintaining strong service standards.

Job Summary

The Customer Service Executive manages client interactions across calls, emails, and walk-ins while ensuring accurate documentation and timely support. The role requires clear communication, strong coordination, and dedication to providing consistent service.

Responsibilities

• Be the first point of contact for clients via calls, emails, and in-person visits.
• Respond promptly and professionally to client queries.
• Assist with applications and documentation, ensuring accuracy and compliance.
• Coordinate with internal teams to guarantee smooth service delivery.
• Manage client registrations and support operational processes.
• Adapt and multitask in a fast-paced environment.

Qualifications

• A Bachelor’s degree or Higher National Diploma in Business Administration, Finance, or related fields.
• 2+ years of customer service experience, preferably in banking or finance.
• Excellent communication skills, attention to detail, and a can-do attitude.
• Flexibility to handle extended hours when business demands.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Customer Service Executive (Fixed Term Contract) – Colombo only through the official careers website given apply link.

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