Customer Experience Executive Jobs in Colombo

Customer Experience Executive

Company website link  
Company name – Absolute
Industry – Fashion & Apparel
Job Location – Colombo
City – Colombo
Postal Code – 00700
Region – Western Province
Gender – Any
Company Office local Address – Colombo, Sri Lanka
Contact info – +94 77 123 4567
email address – hello@absolutelk.com
Country – Sri Lanka
Job Type – Full-time (Remote-first)
Currency – LKR
Job Average Salary rate – LKR 70,000 – 120,000 per month
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

About Absolute

Absolute is a Sri Lankan slow fashion brand founded in 2019, crafting sustainable wardrobe essentials with integrity and care while empowering local craftsmanship and ethical design.

Job Summary

The Customer Experience Executive will handle customer inquiries, exchanges, and after-sales support while ensuring every interaction upholds Absolute’s values of empathy, quality, and sustainability.

Responsibilities

• Manage daily customer inquiries via WhatsApp, email, and social platforms.
• Coordinate exchanges, courier follow-ups, and special requests with internal teams.
• Maintain accurate records of all customer communications and resolutions.
• Track and report customer feedback to identify recurring pain points and propose improvements.
• Ensure consistent tone, accuracy, and response time across all communication channels.
• Contribute to refining customer experience systems and service SOPs.

Qualifications

• 1–3 years of experience in customer support, e-commerce, or retail service.
• Excellent written and verbal communication in English and Sinhala (Tamil is a plus).
• A strong sense of ownership, empathy, and professionalism when handling customers.
• Solid problem-solving and follow-through skills – you get things done without reminders.
• Confidence using CRMs, Shopify, WhatsApp Business, or similar platforms.
• Reliable internet and availability during business hours (9 AM – 5 PM) with responsiveness to urgent issues.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Customer Experience Executive – Colombo only through the official careers website given apply link.

More Related Jobs Check Here

Join Absolute in Colombo as a Customer Experience Executive and deliver exceptional service for a purpose-driven, sustainable slow fashion brand in Sri Lanka.