Website Aramex
Contact Centre Representative
Company Website
Company Name: Aramex
Industry: Logistics and Transportation
Job Location: Colombo, Sri Lanka
City: Colombo
Postal Code: 00000
Region: Western Province
Gender: Not Specified
Company Office Local Address: Not Provided
Contact Info: Not Provided
Email Address: Not Provided
Country: Sri Lanka
Job Type: Full-Time
Currency: LKR
Job Average Salary Rate: LKR 75,000 – LKR 140,000 monthly (example range)
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.
About Aramex
Aramex operates as a globally recognized logistics and transportation company with a strong presence across multiple regions. The organization emphasizes innovation, streamlined delivery solutions, and sustainable practices that support communities and business growth.
Job Summary
The Contact Centre Representative role requires delivering timely and professional customer support while ensuring service accuracy and customer satisfaction. The position involves maintaining effective communication, resolving issues, and documenting interactions within a fast-paced operational environment.
Responsibilities
• Provide prompt, accurate, and professional responses to customer inquiries.
• Handle and resolve customer complaints courteously and efficiently.
• Maintain a high level of customer satisfaction by ensuring all queries are resolved quickly and effectively.
• Document and track customer issues using our internal systems.
• Collaborate with team members and other departments to provide comprehensive support to customers.
Qualifications
• Proven experience in a customer service role will be a definite advantage.
• Excellent written communication skills in English with impeccable grammar, strong typing skills with speed and accuracy.
• Possess sound computer literacy.
• Strong problem-solving skills and attention to detail.
• Empathetic and patient demeanor with a customer-centric approach.
• Ability to work independently and as part of a team.
• The role requires the ability to work for 24/7 work schedule.
Disclaimer
This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Contact Centre Representative – Colombo only through the official careers website given apply link.
Enhance your job search with this updated Contact Centre Representative hiring overview for candidates seeking logistics customer service roles in Colombo.
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