Contact Center Specialist

Contact Center Specialist

Company Website Link 
Company Name: Exel BPO (Pvt) Ltd
Industry: Business Process Outsourcing (BPO)
Job Location: Colombo, Sri Lanka
City: Colombo
Postal Code: Not specified in source
Region: Western Province
Gender: All
Company Office Local Address: Not specified in source
Contact Info: Not specified in source
Email Address: Not specified in source
Country: Sri Lanka
Job Type: Full-time
Currency: Sri Lankan Rupee (LKR)
Job Average Salary Rate: LKR 55,000 – LKR 85,000 per month.
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

Exel BPO operates as a subsidiary of UK-owned Exel Solutions, providing offshore services in accounting, finance, marketing, and IT. The company leverages Sri Lanka’s workforce to deliver cost-effective staffing solutions for international small and medium-sized businesses.

Exel BPO seeks a Contact Center Specialist for a full-time, on-site role in Colombo. You will handle customer inquiries, manage contact center operations, and ensure high standards of service and satisfaction through effective communication.

Responsibilities

• Handle customer inquiries.

• Provide support through various communication channels.

• Resolve issues.

• Ensure customer satisfaction.

• Manage contact center operations.

• Monitor IVR systems.

• Maintain a high standard of customer service.

Qualifications

• Strong understanding of Contact Center Operations, including workflow management and call handling processes.

• Proficiency in Customer Service and Customer Satisfaction strategies.

• Knowledge of IVR systems and their functionality.

• Excellent Communication skills and ability to professionally interact with a diverse range of customers.

• Ability to multitask, manage priorities, and work effectively in a fast-paced environment.

• Bachelor’s degree or equivalent qualification is preferred.

• Previous experience in a contact center or customer-facing role is an advantage.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Contact Center Specialist (Colombo) only through the official careers website given apply link.

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Exel BPO in Colombo seeks a Contact Center Specialist. Handle customer inquiries, manage operations, and ensure service quality. Prior contact center experience is an advantage.