Call Center Specialist

Call Center Specialist

Company Website Link 
Company Name: GenArc Sri Lanka
Industry: Technology & Retail
Job Location: Colombo, Sri Lanka
City: Colombo
Postal Code: Not specified in source
Region: Western Province
Gender: All
Company Office Local Address: Not specified in source
Contact Info: Not specified in source
Email Address: careers@genarc.lk
Country: Sri Lanka
Job Type: Full-time
Currency: Sri Lankan Rupee (LKR)
Job Average Salary Rate: LKR 60,000 – LKR 90,000 per month.
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

GenArc operates as a technology and retail brand in Sri Lanka. It provides mobile devices, accessories, and smart electronic solutions through a combination of online and offline retail channels.

GenArc seeks a Call Center Specialist for a remote role. You will handle customer interactions across calls and social media, present solutions, and achieve service goals in a work-from-home environment.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and enthusiasm.

• Respond to customer chat inquiries across our social media platforms (Facebook, Instagram, WhatsApp, etc.).

• Understand customer needs and confidently present suitable product or service solutions.

• Build rapport with customers to increase satisfaction and conversion success.

• Maintain accurate customer records and update relevant systems.

• Collaborate with internal teams to resolve concerns efficiently.

• Meet daily and monthly performance and service goals.

Qualifications

• Fluent in English and Sinhala (Tamil is an advantage, not mandatory).

• Strong ability to engage customers and communicate value clearly.

• Confident in guiding conversations and supporting customer decision-making.

• Organised, detail-oriented, and capable of multitasking.

• Ability to work from home with good computer literacy.

• Calm, professional, and able to perform under pressure.

• Quick learner with strong adaptability.

• Prior call center or sales experience is an advantage.

• School leavers are welcome to apply.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Call Center Specialist (Colombo) only through the official careers website given apply link.

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GenArc seeks a remote Call Center Specialist in Colombo. Fluent English & Sinhala required to handle customer calls and social media inquiries. Prior experience is an advantage.