Call Center Customer Service Representative

Call Center Customer Service Representative

• Company website link

• Company name: Smartzi Lanka (Private) Limited

• Industry: Customer Service / Passenger Transportation

• Job Location: Colombo

• City: Colombo

• Postal Code: 00700

• Region: Western Province

• Gender: Any

• Company Office local Address: Colombo, Sri Lanka

• Contact info: Not provided

• Email address: bhagya@smartzi.com

• Country: Sri Lanka

• Job Type: Full-Time (Hybrid)

• Currency: LKR

• Job Average Salary rate: LKR 80,000 – 140,000 per month
  Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

About Smartzi Lanka (Private) Limited

Smartzi Lanka operates as part of a UK-based passenger transportation company that delivers reliable mobility solutions. The company supports global operations with a skilled local team and focuses on efficiency, service quality, and continuous operational improvement.

Job Summary

The Call Center Customer Service Representative supports the Operations Team by handling high-volume calls, coordinating with drivers and clients, and ensuring smooth job assignments. This role requires strong English skills, multitasking ability, and a commitment to consistent performance in a fast-paced environment.

Responsibilities

• Monitoring and assigning jobs to drivers
• Handling a high volume of inbound and outbound calls
• Coordinating effectively with clients, drivers, vendors and internal teams
• Ensuring smooth operational flow during each shift

Qualifications

✔️ Strong proficiency in verbal and written English communication
✔️ A strong team player with a positive & collaborative mindset and the willingness to take initiative
✔️ Self-driven, adaptable, and motivated
✔️ Sales / Marketing background (an added advantage, but not essential)
✔️ Ability to multitask and handle pressure in a fast-paced setting
✔️ Applicants must have their own laptop/device and a sound-proof or quiet work environment suitable for handling calls
✔️ Full availability for roster-based shifts

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Call Center Customer Service Representative, Colombo only through the official careers website given apply link.

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Smartzi Lanka seeks a Call Center Customer Service Representative in Colombo to manage calls, assign jobs, and support efficient transportation operations.