Customer Success Executive – Prenetics
Prenetics (NASDAQ: PRE) is a leading health sciences company advancing consumer health. Our brands include IM8 Health, Europa, and CircleDNA, and we are pioneers in combining healthcare innovation with cryptocurrency adoption. We are committed to enhancing life through science and innovation. Learn more at prenetics.com and IM8health.com.
What You Will Be Doing
- Identify customer needs and explain products clearly to convert prospects into customers.
- Follow up on inquiries and build rapport with engaging conversations and recommendations.
- Understand and solve customer issues according to company guidelines.
- Keep product knowledge up-to-date and stay organized.
- Share customer feedback to improve products.
- Escalate important issues to managers or teams quickly.
- Use tools like Gorgias, Google Sheets, and Slack to support customers via chat and email.
- Assist with admin tasks as assigned.
Requirements
- Work 5 days a week including Saturday, Sunday & Monday, or as assigned.
- Experience in pre-sales or sales support, preferably in eCommerce or direct-to-consumer.
- Sales-driven, results-focused, with strong problem-solving skills.
- Fluent in English; Cantonese and Mandarin are a plus.
- Ability to interact with Chinese-speaking clients.
- High emotional intelligence and professionalism in tough situations.
- Proactive, responsible, and willing to help beyond your scope.
- Experience with Amazon, TikTok, or sales messaging tools preferred.
- Background in eCommerce, health, wellness, or tech is a plus.
Join us to make a big impact in healthcare with a talented, growth-minded team.
https://shorturl.fm/pjacy
By using temporary phone you can quickly and conveniently receive SMS without having to use a personal number.
Users can select numbers from various countries, enabling international communication.
Looking for an experienced custom next.js development for your project?
Next.js is rapidly becoming an essential framework for developers. Next.js offers various features that simplify the development of server-side rendered applications.
First and foremost, Next.js includes automatic code splitting, which enhances the efficiency of applications. This functionality ensures that only the code required for a specific page is loaded, resulting in quicker loading times.
Another significant feature of Next.js is its built-in routing. Creating dynamic routes is straightforward, requiring minimal configuration.
In addition to features, the Next.js community is vibrant and supportive. A plethora of documentation and community forums are available, making it easier for developers to resolve their queries.