Job title – Junior Call Center Agent
Company: HNB General Insurance (HNBGI)
HNBGI is a leading insurance company in Sri Lanka, offering motor, non-motor, and Takaful insurance. With 53 branches and over 800 staff, we serve more than 89,000 customers across the country.
Role: Junior Call Center Agent
Location: Colombo
Type: Full-time, On-site
What You’ll Do:
- Answer calls and emails from customers.
- Help policyholders with questions and issues.
- Update customer records.
- Ensure customer satisfaction through friendly and accurate service.
What We’re Looking For:
- Good communication and people skills.
- Basic computer skills.
- Ability to handle multiple tasks in a busy environment.
- Previous call center or insurance experience is a bonus.
- Minimum qualification: High school diploma.