Customer Care & Communication Intern

Customer Care & Communication Intern

Company Website 
Company Name: Mackly
Industry: Kidswear / Apparel
Job Location: Colombo, Sri Lanka
City: Colombo
Postal Code: 00100
Region: Western Province
Gender: No Preference Stated
Company Office Local Address: Mackly Head Office, Colombo, Sri Lanka
Contact Info: Not Provided
Email Address: Not Provided
Country: Sri Lanka
Job Type: Internship (Paid)
Currency: LKR
Job Average Salary Rate: LKR 30,000 – LKR 45,000 per month
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

About Mackly

Mackly operates as a growing Sri Lankan kidswear brand offering purposeful clothing for active, confident lifestyles. The company delivers thoughtfully designed apparel supported by a commitment to comfort, reliable quality, and meaningful customer experiences.

Job Summary

This role supports customer care and marketing functions by managing communication, handling inquiries, and contributing to reporting tasks. The intern actively works with multiple teams to ensure each customer interaction aligns with Mackly’s values and service expectations.

Responsibilities

Customer Communication & Call Handling
• Handle inbound and outbound calls in a friendly and professional manner.
• Provide information on orders, exchanges/returns, and product details.
• Maintain accurate call logs and follow-up updates.

Online Review Monitoring & Management
• Monitor reviews and messages across Google, Facebook, Instagram, TikTok, WhatsApp Business, MyPOS, Mackly stores, and marketplace platforms.
• Respond appropriately to feedback — celebrating the positives and addressing concerns with empathy.
• Compile weekly and monthly review sentiment reports.

Customer Feedback & Enquiry Management
• Maintain daily feedback and enquiry logs on Excel/Google Sheets.
• Categorize issues, record actions taken, and track escalations.
• Prepare weekly and monthly summaries highlighting recurring themes and insights.

Reporting & Insights
• Prepare daily/weekly reports on customer issues, inquiries, and trends.
• Support marketing performance reports with customer insights.
• Assist in basic data extraction from Shopify, MyPOS, and social dashboards.

Qualifications

Education
• Pursuing or recently completed a degree/diploma in Marketing, Business Management, Communication, or a related field.

Skills & Competencies
• Excellent written and verbal communication skills in English (Tamil/Sinhala an advantage).
• Basic proficiency in Excel or Google Sheets.
• Familiarity with social media platforms and customer engagement tools.
• Strong organizational and multitasking ability.
• A positive attitude, curiosity, and willingness to learn.

Experience
• Previous internship or college project in marketing, communication, or customer service is an advantage but not mandatory.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Customer Care & Communication Intern – Colombo only through the official careers website given apply link.

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