Call Center Manager – Real Estate

Call Center Manager – Real Estate

Company Website 
Company Name: AKARA Apartments
Industry: Real Estate / Property Management
Job Location: Colombo, Sri Lanka
City: Colombo
Postal Code: 00100
Region: Western Province
Gender: Not Specified
Company Office Local Address: No. 44, Bagatalle Road, Colombo 03
Contact Info: +94 77 663 5926
Email Address: hr@akaraapartments.lk
Country: Sri Lanka
Job Type: Full-Time
Currency: LKR
Job Average Salary Rate: LKR 180,000 – LKR 275,000 per month
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

About AKARA Apartments

AKARA Apartments operates premium serviced apartments supported by a structured, data-driven ecosystem. The company focuses on delivering responsive service, streamlined operations, and high-quality client interactions across its real estate portfolio.

Job Summary

The Call Center Manager oversees Customer Care and Inside Sales teams, driving performance, operational quality, KPI achievement, and workflow optimization. This role ensures consistent lead management, professional communication, and improved sales conversions across high-volume real estate inquiries.

Responsibilities

• Lead and manage the full call center team across Customer Care and Inside Sales.
• Set, track, and optimize KPIs for response time, lead qualification, appointment rates, and communication quality.
• Train, mentor, and monitor team members to maintain high communication standards.
• Optimize workflows, scripts, communication templates, and CRM processes.
• Review and audit call recordings to ensure service quality and consistency.
• Collaborate closely with the Marketing and Sales teams to improve lead conversion and client experience.
• Prepare daily, weekly, and monthly performance reports for leadership review.

Qualifications

• 3–6 years of call center or operations leadership experience.
• Strong communication, coaching, and team management skills.
• Experience with CRM systems, call monitoring tools, and workflow processes.
• High sense of responsibility, ownership, and the ability to lead a fast-paced team.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Call Center Manager – Real Estate, Colombo only through the official careers website given apply link.

More Related Jobs Check Here

A structured and accurate job listing for a Call Center Manager in Colombo, including salary, responsibilities, and qualifications for job seekers.