Executive Jobs in Colombo

Ticketing and Reservation Executive

Company website link  
Company name – Airpark Sri Lanka
Industry – Aviation / Travel and Tourism
Job Location – Colombo
City – Colombo
Postal Code – 00500
Region – Western Province
Gender – Not specified
Company Office local Address – Airpark Sri Lanka, Colombo 05, Sri Lanka
Contact info – +94 11 255 2555
email address – info@airparksrilanka.com
Country – Sri Lanka
Job Type – Full-time
Currency – LKR
Job Average Salary rate – LKR 85,000 – 130,000 per month
Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Job Polia.

About Airpark Sri Lanka

Airpark Sri Lanka is a trusted aviation services provider and GSA partner for top global airlines, offering advanced travel and ticketing solutions across Sri Lanka.

Job Summary

The Ticketing and Reservation Executive manages airline bookings, fare inquiries, and customer support while ensuring accuracy and professionalism in all travel transactions.

Responsibilities

• Handle ticket reservations, modifications, and cancellations efficiently.
• Assist customers with inquiries related to fares, schedules, and seat availability.
• Ensure accuracy of customer details and booking confirmations.
• Provide support via email, chat, and phone for both travel agents and direct passengers.
• Manage payment transactions and process refunds when necessary.
• Handle escalations and resolve complaints in a professional manner.

Qualifications

• 1–2 years of experience in ticketing and reservations within the travel or airline industry.
• Proficiency in GDS systems such as Amadeus, Galileo, or Sabre (preferred).
• Strong knowledge of airline fare rules, cancellations, reissues, and refunds.
• Excellent communication and interpersonal skills — both written and verbal.
• Strong attention to detail and accuracy in all booking processes.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Ticketing and Reservation Executive – Colombo only through the official careers website given apply link.

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Join Airpark Sri Lanka as a Ticketing and Reservation Executive in Colombo. Manage bookings, assist travelers, and deliver exceptional customer service daily.